Protecting the privacy and safeguarding the personal and financial information of
our clients and Web site visitors is one of our highest priorities. The following
Privacy Statement explains how we collect and protect your information. By opening
an account or by using our Web site, you give your consent to the collection and
use of personal information by us as explained in this privacy statement.
Collection of personal information
We collect information required to open an account, to transact business effectively
and to safeguard your assets and your privacy. To do this, we gather information
to help us assess your needs and preferences.
The information we collect directly from you includes information required to communicate
with you, including your name, mailing address, telephone number, e-mail address
and to identify who you are. We also collect demographic information when you open
an account, including, birth date, education, occupation, etc. and information about
your transactions with us. We also assess your trading experience, your approximate
annual income and approximate net worth to assess your financial position.
Usage of personal information
We use personal information only as appropriate to provide you quality service and
security. For example, we may use the information collected from you to verify your
identity and contact information. We may also use this information to establish
and set up your trading account, issue an account number and a secure password,
maintain your account activity, and contact you with account information. This information
helps us improve our services to you, customize your browsing experience and inform
you about additional products, services or promotions that may be of interest to
Our affiliates and partners
We may share information with affiliates if the information is required to provide
the product or service you have requested or to provide you the opportunity to participate
in the products or services our affiliates offer.
In order to ensure that these products and services meet your needs and are delivered
in a manner that is useful and relevant, we may share some information with partners,
affiliates and alliances. This allows them to better understand the offers that
are most relevant and useful. The use of your personal information is limited to
the purposes identified in our relationship with the partner or affiliate.
Non-affiliated third parties
We do not sell, license, lease or otherwise disclose your personal information to
any third party for any reason, except as described below.
We reserve the right to disclose your personal information to third parties where
required by law to regulatory, law enforcement or other government authorities or
when necessary to protect our rights or property.
To help us improve our services to you, we may engage another business to help us
to carry out certain internal functions such as account processing, order fulfilment,
client service, client satisfaction surveys or other support services or data collection
activities relevant to our business. We may also provide a party with client information
from our database to help us to analyse and identify client needs and notify clients
of product and service offerings. Use of the information shared is strictly limited
to the performance of the task we request and for no other purpose. All third parties
with whom we share personal information are required to protect personal information
in a manner similar to the way we protect personal information.
All information you provide to us is stored on secure servers. Any payment transactions
will be encrypted using SSL technology. Where we have given you (or where you have
chosen) a password which enables you to access certain parts of our Web site, you
are responsible for keeping this password confidential. We ask you not to share
a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely
secure. Although we will do our best to protect your personal data, we cannot guarantee
the security of your data transmitted to our Web site; any transmission is at your
own risk. Once we have received your information, we will use strict procedures
and security features to try to prevent unauthorised access.
Restriction of responsibility
If at any time you choose to purchase a product or service offered by another company,
any personal information you share with that company will no longer be controlled
under our Privacy Statement. We are not responsible for the privacy policies or
the content of sites we link to and have no control of the use or protection of
information provided by you or collected by those sites. Whenever you elect to link
to a co-branded Web site or to a linked Web site, you may be asked to provide registration
or other information. Please note that the information you are providing is going
by that third party.
We may use your data to provide you with information about our goods and services
which may be of interest to you and we or our agents may contact you about these
by post and telephone.
If you are an existing customer, we will only contact you by electronic means (such
as email, voicemail or SMS) with information about our goods and services similar
to those which were the subject of a previous sale to you.
If you do not want us to use your data in this way please tick the relevant boxes
when we collect your marketing preferences. You may change your preferences at any
time by contacting a Client Services representative. An opt out election made by
one account owner of a joint account is applicable to all account owners of the
joint account. An opt-out election must be made for each separate account you hold
Use Of "Cookies"
performance of our Web site. (Cookies are small text files sent from the Web server
to your computer.) Cookies used by us do not contain any personal information nor
do they contain account or password information. They merely allow the site to recognize
that a page request comes from someone who has already logged on.
We may share Web site usage information about visitors to the Web site with reputable
advertising companies for targeting our Internet banner advertisements on this site
and other sites. For this purpose, pixel tags (also called clear gifs or web beacons)
may be used to note the pages you"ve visited. The information collected by the advertising
company through the use of these pixel tags is not personally identifiable.
Changes To This Privacy Statement
From time to time, we may update this Privacy Statement. In the event we change
this Privacy Statement, the revised Privacy Statement will promptly be posted to
the Web sites and we will post a notice on our Web sites informing you of such changes.
You agree to accept posting of a revised Privacy Statement electronically on the
Web site as actual notice to you. Any dispute over our Privacy Statement is subject
to this notice and our Customer Agreement. We encourage you to periodically check
back and review this policy so that you always will know what information we collect,
how we use it, and to whom we disclose it. If you have any questions that this statement
does not address, please contact a Client Services representative.